Privacy policy

Canterbury Softwash Solutions ("we", "us") is a Christchurch-based exterior cleaning business owned by Moses Humphrey. We follow the New Zealand Privacy Act 2020.

What we collect

• Quote requests on this website: your name, phone, email, the property location, the services you're interested in, any message, and any photos you choose to upload.
• Facebook and Instagram lead forms: the details you enter in our forms, such as your name, phone, email, suburb and your answers. Meta also tells us which ad or campaign the form came from.
• Service agreements: your name, contact details, job address, booked date, the price, your typed name and drawn signature, and the time, IP address and device used when you sign.

How we use it

• To contact you about your enquiry, prepare a quote, and arrange and carry out the work.
• To send you your agreement, signed copy, reminders and invoices.
• To keep a record of what was agreed.
• To understand which of our ads lead to enquiries and bookings. We tell Meta (Facebook) when a lead from their forms is contacted, quoted or booked, using the lead's reference number, so our ads reach people more likely to need our services. We don't sell your information.

Who we share it with

Only the services that help us run the business: Cloudflare (website hosting and storage), Resend (sending emails), and Meta (only for leads that came from Meta's own forms, as described above). These providers may store data outside New Zealand.

How long we keep it

We keep enquiries for as long as they're useful for following up, and signed agreements for as long as we need them for our records and legal obligations.

Your rights

You can ask to see or correct the information we hold about you, or ask us to delete it where we don't need to keep it. Contact us at [email protected] or call 022 153 6185.

If you're not happy with how we've handled your information, you can contact the Office of the Privacy Commissioner.